The appearance of the establishment and the staff are the first things that the guest comes into contact with. Always greeting a guest with a smile and a pleasant voice is an absolute must. The guest knows that the staff is registering him and the staff greeted him with a smile. However, it is important that the staff sit the guest, comes with an offer exactly on time……… and it is this basic knowledge that the staff often does not have.

For example, let’s try to exchange a frequent question – “should i bring you something?”, for example, for “I would like to offer you coffee from a craft roaster….,, instead of answer bill please, u can sell coffee and fantastic homemade cake…. this is one of the skills included in staff training.